This Returns Policy defines the terms and conditions applicable to the return of products purchased on our site. Please read the provisions below carefully to understand your rights and obligations regarding any return request.
Our company's commitment to compliance and transparency aims to ensure respect for the current legal framework, for the benefit of both consumers and professionals.

Return Conditions

Products Eligible for Return

  • Products must be returned in their original condition, unworn, unwashed, unused, and with all tags and packaging intact.
  • Some personalized or custom-made items are not eligible for return, except in cases of defect or non-conformity.

Withdrawal Period

Customers have a legal period of 14 days from the receipt of the products to exercise their right of withdrawal and submit a return request to Tenue de festival via the email address [email protected].

Return Procedure

  • Contact our customer service at the address [email protected], specifying the order number, the item(s) concerned, and the reason for the return.
  • Once the return is accepted, a confirmation with detailed instructions will be sent to you.

We recommend using a delivery service with tracking. Return shipping costs are the responsibility of the customer, unless the delivered product has a proven defect or a preparation error on the part of Tenue de festival.

Processing and Refund

  • Upon receipt and after verification of the returned products, a confirmation email will be sent to the customer.
  • The refund will be issued via the same payment method used for the purchase, within a maximum of 14 days after the return is validated.
  • In case of deterioration, use, or non-compliance with the mentioned return conditions, Tenue de festival reserves the right to refuse the refund or apply a deduction.

Exclusions and Exceptions

  • The following are not eligible for return: personalized items, underwear, masks, and hygienic accessories for health protection reasons.
  • Products returned incomplete, damaged, or soiled by the customer will not be exchanged or refunded.

The provisions herein do not prevent the application of legal guarantees in case of defect or non-conformity of the delivered product.

Customer Service and Contact Information

For any questions regarding the returns policy, the Tenue de festival customer service can be reached by email: [email protected] or by mail at the following address: 200 rue de la Croix Nivert, 75015, Paris, France.

You can also consult our website: https://tenue-de-festival.fr for more information or to access our online contact form.